ABTA Membership Benefits
Your Protection and Peace of Mind
We are proud to be a member of ABTA (The Travel Association) with membership number [INSERT YOUR ABTA NUMBER]. This membership provides you with important protections and benefits when you book your travel with us.
What ABTA Membership Means for You
High Standards of Service
We follow ABTA’s Code of Conduct, which means we are committed to providing you with a high standard of service. This code sets out the professional standards we must maintain in all our dealings with customers.
Alternative Dispute Resolution (ADR)
If you have a complaint that we cannot resolve directly, you have access to ABTA’s free, independent Alternative Dispute Resolution service. This provides you with an impartial way to resolve disputes without going to court.
Financial Protection
When you buy a package holiday from us, ABTA’s scheme of financial protection covers your money. This means if our company fails, you won’t lose your money or be stranded abroad.
Important Note: If you buy other travel arrangements such as accommodation only, this financial protection may not apply. Please ask us about the specific protection that covers your booking.
How to Access ABTA’s Services
- For general information about ABTA: Visit www.abta.com
- To make a complaint: Contact us first. If we cannot resolve your issue, you can then approach ABTA’s dispute resolution service
- For advice on booking travel: ABTA provides helpful consumer advice on their website
The ABTA Code of Conduct
The ABTA Code of Conduct covers:
- Professional standards in selling travel
- Clear information about your booking
- Fair treatment of customers
- Proper handling of complaints
- Financial transparency
Additional Consumer Rights
As an ABTA member, we also ensure you receive:
- Clear information about your booking conditions
- Accurate pricing with no hidden extras
- Proper advice about travel requirements
- Access to emergency assistance when needed
For more detailed information about ABTA’s services and your rights as a consumer, visit www.abta.com or contact us directly with any questions about your booking.
ABTA membership ensures you can book with confidence, knowing you have access to high standards of service and protection for your money.
